Terms and privacy

Terms of sale

1. Who we are

antkit.uk is run by Hypha Ltd, trading as AntKit, a company registered in England and Wales (company number 16444012). Registered office: The Granary Workshops, Long Dolver Drove, Soham, Ely, Cambridgeshire, CB7 5UP. Email: [email protected].

Hypha Ltd is not registered for VAT, so no VAT is charged or shown on our prices.

2. Who can buy

We sell to consumers in the United Kingdom and in most other countries. The countries we deliver to are listed at checkout; if your country is not shown, we cannot deliver there. Orders must be placed by someone aged 18 or over.

3. Your order

Your order is an offer to buy. For items in stock, we accept it when we email to confirm dispatch, and that forms the contract. For pre-orders (clause 3a), we accept it when we email to confirm your order. If we cannot supply an item (for example a numbered piece has sold, or an item fails our checks), we will tell you and refund you in full.

Prices are in pounds sterling and include no VAT (see clause 1). Postage is shown at checkout before you pay. For orders outside the UK, the price and postage do not include import duty, import VAT or the carrier's handling fee, except as clause 4a says for the United States. Payment is taken by Stripe when you place the order.

3a. Pre-orders

Some items, such as numbered Ceramic Series pieces, are sold before they are made. These are marked "Pre-order" on the product page. When you pre-order:

• We take payment when you place the order and the price is fixed.
• The product page shows a projected ready date. It is an estimate and may move.
• We will deliver your pre-ordered item within 8 weeks of your order. The exact date is shown in your order confirmation email. If we cannot deliver by then, we will email you so you can choose a full refund or a new delivery date.
• You can cancel a pre-order for a full refund at any time before it is dispatched. Email [email protected] with your order number. Refunds reach you within 14 days.
• Other items in the same order are sent straight away. We pay for the extra parcel.

Your rights in clauses 5 and 6 apply to pre-ordered items from the day you receive them.

4. Delivery

We post with Royal Mail, or its international partners, to the address you give us. Delivery estimates are shown at checkout: usually 1 to 3 working days in the UK, 3 to 7 in Europe and 5 to 14 elsewhere, but customs can add time we do not control. If we have not delivered an in-stock item within 30 days of your order (45 days outside the UK), or a pre-order within the period in clause 3a, you can cancel and we will refund you in full. Risk in the goods passes to you when they are delivered to you or someone you nominate.

4a. Orders outside the UK: customs, duty and tax

• Parcels to most countries are sent duty unpaid. You are the importer. Any import duty, import VAT or sales tax, and the carrier's handling fee are charged by your country when the parcel arrives, and you pay them to the carrier before delivery. For example, the EU charges import VAT and a €3 customs duty per item type on parcels under €150.
• For the United States, we pay the US import duty when we post the parcel, so there is nothing more to pay on delivery.
• We complete the customs declaration with the true contents and the price you paid. We cannot mark goods as a gift or declare a lower value.
• It is your responsibility to check that you may import the goods into your country.

4b. Lost, damaged or refused parcels abroad

If a parcel outside the UK is lost or arrives damaged, tell us at [email protected] with photos of any damage. We will look at each case and either replace the item or refund you. This does not reduce your rights under clause 6.

If you refuse a parcel or do not pay the import charges and it comes back to us, we will refund the price of the goods once we receive it, less the cost of returning it to us. The original postage is not refunded.

5. Changing your mind (14 days)

You can cancel within 14 days of the day you receive your order, without giving a reason. Tell us by email at [email protected], then send the items back within 14 days of telling us.

• We refund the price and our standard postage within 14 days of receiving the items back (or proof that you posted them).
• You pay the cost of returning items, unless they are faulty or not as described.
• You may handle items as you would in a shop. If they come back damaged, or used beyond that, we may reduce the refund.
• Items made to your own specification (for example personalised items) cannot be returned unless faulty.
• If you return items from outside the UK, you pay the return postage and any charges to send them back. We cannot refund import duty or tax you paid to your own country; you may be able to reclaim it from your customs authority.

6. Faulty or not as described

Your rights under the Consumer Rights Act 2015 are not affected. In short: items must be of satisfactory quality, fit for purpose and as described.

• Within 30 days of delivery you can reject a faulty item for a full refund.
• After that, we will repair or replace it. If that fails, you can have a refund or a price reduction.
• We pay return postage for faulty items. Please tell us within a reasonable time of finding the fault and send a photo if you can.

7. Using our products

• Follow the instructions and warnings supplied with each product.
• Keep our nests and accessories, and any magnets, away from young children.
• We do not sell live ants. You are responsible for keeping ants lawfully and must never release ants that are not native to Britain.

8. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit. We are not responsible for losses to a business.

9. Complaints and law

Please contact us first at [email protected] or on 01223 954001 and we will try to put things right. These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or in Scotland or Northern Ireland if you live there. If you live outside the UK, you also keep any consumer rights that the law of your own country gives you and that cannot be excluded.

Privacy notice

Who is responsible for your data

Hypha Ltd (trading as AntKit), company number 16444012, registered office as in clause 1 of our terms, is the controller of your personal data. Contact: [email protected] or 01223 954001.

What we collect

• Orders: your name, email address, delivery address, phone number if you give one (checkout asks for it as optional, for the courier), and what you bought.
• Payment: handled by Stripe on its own checkout page. We see the payment status and the last four digits of the card, never the full card number.
• Messages: what you send us by email.
• Waiting list and mailing list: your email address, only if you sign up.
• Security logs: your IP address and browser details, kept by our hosting and security provider to protect the site.

We have no customer accounts. We do not use advertising or tracking cookies. We count visits with Cloudflare Web Analytics, which uses no cookies and does not track you across sites.

Why we use it, and the legal basis

Who we share it with

Only the services that run the shop, under contract:

• Stripe (payments)
• Royal Mail and its international delivery partners, through Royal Mail Click & Drop (delivery: your name and address and, for orders abroad, your phone number and email, which customs and carriers require)
• customs authorities in your country (the customs declaration: what is in the parcel, its value and your address)
• Cloudflare (site hosting, security and encrypted backups)
• Brevo (sends our order emails)
• our accountant, and HMRC or other authorities where the law requires it.

We never sell your data or share it for advertising.

Stripe, Cloudflare and Brevo may process data outside the UK, including in the United States and the EU. Where they do, the transfer is protected by the UK's adequacy regulations or by the UK international data transfer agreement.

How long we keep it

• Order and payment records: 6 years after the end of the financial year of the order (tax law).
• Emails about an order: as long as the order record.
• Waiting list and mailing list: until you unsubscribe, or until we have told you the product is available.
• Security logs: up to 30 days, or as Cloudflare's own retention sets.

Cookies and browser storage

We set no cookies of our own. Your browser's local storage remembers your basket and delivery country on your device. Cloudflare may set a security cookie if it needs to check that you are not a bot, and Stripe sets cookies on its payment page to prevent fraud. These are all needed for the shop to work and do not need your consent. If we ever add other cookies, we will ask first.

Your rights

You can ask to see, correct or delete your data, to restrict or object to how we use it, or to receive a copy in a portable format. You can withdraw consent to the waiting list or newsletter at any time. Email [email protected]; we reply within one month.

If you are unhappy, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

Last updated: 18 October 2026.