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Shipping Policy


Orders placed before 12pm on Monday - Thursday are shipped the same day. Orders placed after 12pm are shipped the next working day (Except Friday).

Custom  orders may have additional processing time (eg. Items with non standard connectors, different glass colour etc).

Pre-decorated products may have an additional 10 working day lead time.

Ants are shipped separately from other items and are shipped by 1st Class Recorded mail. Ants are only shipped out Monday - Wednesday with the order cut-off 6pm the previous day. This is to prevent ants being held up in sorting offices over a weekend.

We use the following shipping services:

MyHermes (2-5 Working Days)
UPS (1-2 Working Days)
Royal Mail (1-5 Working Days)
International Services (3-10 Working Days)

Delivery times are estimates only and there may be delays outside of our control. Always contact us in advance if you have an order that needs processing urgently.

International Ant Orders
Please note that it is a felony to import live queen ants into some countries (include USA and Australia). If you place an order with live queen ants the queen ants will be removed from your order and the amount of those items will be refunded.