General Shipping Policy
Orders placed before 12pm on Monday - Thursday are shipped the same day. Orders placed after 12pm are shipped the next working day. Please note we do not ship on Friday so any order placed after 12pm on Thursday will not ship until the following Monday.
Custom orders may have additional processing time (eg. Items with non standard connectors, different glass colour etc).
We use the following shipping services:
UPS Domestic (1-2 Working Days)
Royal Mail (1-5 Working Days)
International Services (3-10 Working Days)
Delivery times are estimates only and there may be delays outside of our control. Always contact us in advance if you have an order that needs processing urgently.
Pre-order and Backorder Items
Order placed that contain pre-order or back order items will not ship until all items are ready for shipping. If you require separate shipments, please make a separate order or contact email@example.com to arrange part-shipment.
International Ant Orders
Please note that it is a felony to import live queen ants into some countries (include USA, Canada and Australia). For this reason, we will not ship ants to any address outside of Europe.