We aim to ship all express orders placed before 12pm the same working day for delivery by the next working day. Orders placed after 12pm will ship the next working day.
We aim to dispatch standard orders the next working day with delivery within 3 working days.
We aim to dispatch economy orders within 3 working days with delivery within 5 working days.
Custom orders may have additional processing time (eg. Items with non standard connectors, decorated items, different glass colour etc).
During busy periods there may be delays in dispatch or shipping. Please contact us in advance if you have an order that needs processing urgently.
We use the following shipping services:
Royal Mail (1-5 Working Days)
UPS Domestic (1-2 Working Days)
International Services (3-10 Working Days)
Delivery times are estimates only and there may be delays outside of our control.
Pre-order and Backorder Items
Order placed that contain pre-order or back order items will not ship until all items are ready for shipping. If you require separate shipments, please make a separate order or contact firstname.lastname@example.org to arrange part-shipment.
International Ant Orders
Please note that it is illegal to import live queen ants into some countries (include USA, Canada, China and Australia). For this reason, we will not ship ants to any address outside of Europe.