Products may be returned for up to 14 days providing they are returned unused and in original packaging.
Faulty products may be returned for up to 1 year from the date of purchase. Warranty excludes wear and tear, damaged caused by incorrect use, disassembly or modification.
UK domestic ants have a 14 day "in-tube" guarantee. Should your ants not survive for 14 days in their original test tube, please contact us for a replacement or refund.
Non UK domestic ants have a live arrival guarantee. Should your ants not arrive in good condition, please contact us on the day of delivery for a replacement or refund.
Only the queen or gamergate in any colony is guaranteed.
If you need to return an item, please contact firstname.lastname@example.org for a returns number.